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The launch of the investor support platform represents a new step in the state's efforts to develop the investment services system
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The launch of the Investor Care Platform represents a new step in the state's efforts to develop the investment services system and provide easier and more effective channels for communication with investors. This ensures that complaints and suggestions are handled according to clear procedures and within a specific timeframe for response.
📍 The platform offers a user-friendly experience for investors wishing to submit complaints or suggestions, with the ability to track the complaint using a reference number until it is resolved. It also allows for evaluating the level of satisfaction with the services provided, which helps in monitoring investor needs and continuously identifying opportunities to improve the services system.
📍 The platform serves as an effective tool for monitoring the efficiency of the investment system according to measurable indicators, enabling comparison with global standards. Furthermore, it provides real-time reports that support decision-makers in monitoring the performance of the investment system and analyzing the services provided to investors.
📍 The General Authority for Investment and Free Zones is committed to providing all the necessary technical and human resources to ensure the optimal operation of the platform, guaranteeing efficient handling of complaints, suggestions, and inquiries received from investors.
📍 The Authority will utilize artificial intelligence tools to analyze trends and intelligently classify proposals, complaints, and inquiries. This will help identify recurring issues and challenges facing investors, and support efforts to develop services and improve response efficiency.
📍 This was stated in a joint statement issued by the Ministries of Investment and Foreign Trade and Labor on August 16, 2026.
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